DELIVERY INFORMATION

We deliver within Auckland only. We are unable to deliver fresh blooms outside of Auckland.

If your delivery address is not listed below, it is likely that we are unable to deliver to that location.
All locations we deliver too are listed at checkout, however if it is a new suburb close to one listed, please contact us as we may not be aware of its establishment.

Delivery Days

We only deliver Monday to Saturday.  We are closed for delivery on Sunday - except if otherwise stated. 
Any orders received for delivery on a Sunday - we will try to contact you for a new delivery date, if this is not possible it will be delivered the following Monday. 

If no one is home to receive the flowers, we will leave them in a safe place. If our courier cannot access the property or there is no safe place to leave them, we will contact you.
Re-delivery or incorrect addresses will incur a re-delivery fee.

 

Cut Off Times For Same Day Delivery - Monday to Friday

Orders for same day delivery across Auckland must be received by 12.30pm on the day of the delivery.

CBD Business deliveries must be received no later than 10am on the day of delivery. 
Business deliveries outside the CBD must be received by 12.30pm.
Local same day deliveries must be received by 2pm.

Local suburbs include - Huia, Cornwallis, Parau, Laingholm, Woodlands Park, Waima, Titirangi & Glen Eden.

All orders received after the above times will be automatically sent the following day. 

 

Although we try to deliver all our orders by mid afternoon, business deliveries will be delivered by 5pm and all others by 6pm.  We do not guarantee delivery times as delivery route depends on the orders on the day.

Unfortunately, we cannot guarantee exact delivery times, however if you have a delivery time preference, please note this is the 'special delivery instructions' box at check out and we will see if we can make this happ

 

Cut Off Times For Same Day Delivery - Saturday

We require all same day Saturday deliveries by 8am on the day of delivery.

Waiheke Island Deliveries

We do not deliver to Waiheke Island ourselves, however we recommend www.thebloomerie.co.nz
They have beautiful flowers and a great service! 
Heading over yourself?  You can pre-order and collect from Matiatia Wharf on arrival.

Subscription Flowers
Subscription Flowers are delivered every Tuesday.

As a guideline, our courier will endeavour to have these delivered between 9 am & 2 pm.

 

School Ball Orders
School Ball orders will be delivered either the night before or the morning of the ball, depending on demand.

 

Wedding Flowers

We will arrange with you the best location and timing for the delivery of your Wedding flowers.

DELIVERY AREA

Auckland has a large delivery area and below is a guide only to outline the catchment area. There are places we are unable to deliver to.  Check through the suburbs below to ensure we can deliver to your location. If any order's are placed and we cannot deliver to your address we will contact you as soon as possible to arrange either an alternative address or we will refund your payment.  Below is also a list of suburbs we deliver too, if your location is not on the list then chances are we cannot deliver to your location.  Please call me on 021 45 23 23, to confirm availability.

Auckland Delivery Suburbs

West Auckland Suburbs -

Huia, Laingholm, Parau, Cornwallis, Titirangi, Waima, Wood Bay, Woodlands Park, Glen Eden, Glendene, Green Bay, Henderson, Kelston, New Lynn, Oratia, Sunnyvale, Te Atau Pennsula, Te Atau South, Titirangi, Hobsonville, Massey, West Harbour, West Gate, Massey West, Ranui, French Bay, Henderson Valley, Waitakere, Karekare & Piha.

Central Auckland Suburbs -

Avondale, Waterview, Auckland CBD, Grafton, Saint Mary’s Bay, Ponsonby, Herne Bay, Freemans Bay, Grey Lynn, Eden Terrace, Epsom, Kingsland, Mechanics Bay, Mount Eden, New Market, Parnell, Point Chev, Remuera, Sandringham, Western Springs, Westmere.

Wider Central Auckland Suburbs -

Blockhouse Bay, Ellerslie, Glen Innes, Glendowie, Greenlane, Hillsborough, Kohimarama, Lynfield, Medowbank, Middlemore Hospital, Mission Bay, Mount Roskill, Mt Albert, Mt Wellington, New Windser, One Tree Hill, Onehunga, Orakei, Otahuhu, Panmure, Penrose, Point England, Royal Oak, Saint Johns, St Heliers, Stonefields, Three Kings.

Central North Shore Suburbs -

Bayswater, Beach Haven, Belmont, Birkdale, Birkenhead, Campbells Bay, Chatswood, Devonport, Forrest Hill, Hauraki, Hillcrest, Milford, Narrow Neck, Northcote, Northcote Point, Stanley Point, Sunnynook, Takapuna, Totara Vale, Wairau Valley.

 

Wider North Shore Suburbs -

Albany, Albany Heights, Browns Bay, Fairview Heights, Greenhithe, Long Bay, Lucas Heights, Mairangi Bay, Murrays Bay, Northcross, Okura, Okura Bush, Oteha, Pinehill, Redvale, Rosedale, Rothesay Bay, Schnapper Rock, Torbay, Unsworth Heights, Waiake, Windsor Park.

  

South & East Auckland Suburbs -

Auckland Airport, Armiston, Botany Downes, Bucklands Beach, Clendon Park, Clover Park, Conifer Grove, Dannemora, East Tamaki, East Tamaki Heights, Eastern Beach, Farm Cove, Favona, Flat Bush, Golflands, Goodwood Heights, Half Moon Bay, Highland Park, Howick, Huntington Park, Karaka, Mangere, Mangere Bridge, Mangere East, Manukau, Manurewa, Mellons Bay, NorthPark, Otara, Pakuranga, Pakuranga Heights, Papakura, Papatoetoe, Randwick Park, Rosehill, Shamrock Park, Shelly Park, Somerville, Sunnyhills, Takanini, Totara Heights, Wattle Downs, Weymouth, Wiri.

REFUND POLICY

We offer full refunds to customers who receive flowers in unsatisfactory condition within 24 hours of delivery if they meet the criteria below.


All refunds must be processed within  24 hours of delivery of the flowers. If it is after this 24 hour period, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a refund, you must have followed our care instructions which are located on the Indigobelle Floral Design card and also can be located on our website. Your flowers or item must be in the same condition that you received it in and must be in the original packaging. To process your refund, we also require photos of the flowers that indicates your request for a refund and for our records.

Gift cards are non-refundable.  


To complete your return, we require a receipt or proof of purchase. This can be your order number (for example #1111) which is located on your confirmation email sent to you after the completion of your purchase. Please do not send your purchased flowers back to Indigobelle Floral Design.


Once your refund request is received & photographs are inspected, we will send you an email to notify you that we have received a request for a refund. We will also notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 working days. 

Late or missing refunds: 
If you haven’t received a refund yet, first check your bank account again in a few days time as payments can often take a few working days to be processed. If you still have not received your credit, then we suggest contacting your credit card company or bank. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@indigobelle.co.nz 

Replacement:
If you do not require a refund we will replace the flowers or items you purchased if they are damaged. If you would like to receive a full replacement for the same item, please send us an email at hello@indigobelle.co.nz

OUR STORE

Address:
We are currently online only.

Phone: 021 45 23 23

Email:  hello@indigobelle.co.nz

OPENING HOURS

As we are based online, we are always open... however we will only reply to messages during normal business hours!

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© 2020 by Indigobelle Floral Design.

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