DELIVERY IMFORMATION

We deliver within Auckland only. We are unable to deliver outside of Auckland.

If your delivery address is not listed below, it is likely that we are unable to deliver to that location, however if please call us to enquire. 

If no one is home to receive the flowers, we will leave them in a safe place. If our courier cannot access the property or there is no safe place to leave them, we will contact you.
Re-delivery or incorrect addresses will incur a re-delivery fee.  

 

Monday to Friday
Same day delivery is available for all orders made before 12.30pm.
Same day deliveries after 12.30pm may be possible, please call us instore to confirm.

All website orders placed after 12.30pm will be delivered the following day or on the date selected at checkout. 

 

All deliveries going to business addresses outside our local area need to be placed prior to 10am to ensure same day delivery before 5pm. Please call us instore to check availability after this time.  We can accept deliveries to local business addresses up until 2pm.

 

Unfortunately, we cannot guarantee exact delivery times, however if you have a delivery time preference, please note this is the 'special delivery instructions' box at check out and we will do our best to make this happen.

 

Urgent/sprint deliveries may also be possible with an additional fee. 

 

Weekend Delivery
We only deliver on Saturday’s and only have one pick up in the morning so require your online order by 10 am to ensure it makes this pick up.

 

Pick Up in Store 

In store collections are possible, please select “pick up in store” at checkout. Please also specify your approximate pick up time in the 'special delivery instructions' box so we can have your order ready for you.

SAME DAY DELIVERY AREA & PRICING

Auckland has a large delivery area and below is a guide only to outline the catchment area. There are places we are unable to deliver to.  Check through the suburbs below to ensure we can deliver to your location. If any order's are placed and we cannot deliver to your address we will contact you as soon as possible to arrange either an alternative address or we will refund your payment.  Below is also a list of suburbs we deliver too, if your location is not on the list then chances are we cannot deliver to your location.

Local Delivery Suburbs

 

Deliveries to these areas are available Monday – Saturday.
Business addresses must be placed prior to 2pm for same day delivery Monday to Friday.
Residential addresses must be placed prior to 2pm for same day delivery.
Saturday deliveries are possible for those placed prior to 10am.

Local West Auckland Suburbs $9.50

Avondale, Waterview, Kelston, & New Lynn.

Auckland Delivery Suburbs

Deliveries to these areas are available Monday – Saturday.
Business addresses must be placed prior to 10am for same day delivery Monday to Friday.
Residential addresses must be placed prior to 2pm for same day delivery Monday to Friday.
Saturday deliveries are possible for those placed prior to 10am.

​Local West Auckland Suburbs $15.00

Glen Eden, Glendene, Green Bay, Henderson, New Lynn, Oratia, Sunnyvale, Te Atau Pennsula, Te Atau South, Titirangi, Hobsonville, Massey, West Harbour, West Gate, Massey West, Ranui.

On Route West Auckland Suburbs $15.00
Huia, Laingholm, Parau, Cornwallis, Titirangi, Waima, Wood Bay, Woodlands Park.

Due to the residential locations of our staff, we can arrange to deliver to the above suburbs during their daily travel, this may be later in the afternoon or early evening.  If we are unable to deliver on the day you require, we will contact you for either a standard courier fee totaling $25.00 or redirect it for the next available day our staff are travelling through these suburbs.

Central Auckland Suburbs $15.00

Auckland CBD, Grafton, Saint Mary’s Bay, Ponsonby, Herne Bay, Freemans Bay, Grey Lynn, Eden Terrace, Epsom, Kingsland, Mechanics Bay, Mount Eden, New Market, Parnell, Point Chev, Remuera, Sandringham, Western Springs, Westmere.

Wider Central Auckland Suburbs $15.00

Blockhouse Bay, Ellerslie, Glen Innes, Glendowie, Greenlane, Hillsborough, Kohimarama, Lynfield, Medowbank, Middlemore Hospital, Mission Bay, Mount Roskill, Mt Albert, Mt Wellington, New Windser, One Tree Hill, Onehunga, Orakei, Otahuhu, Panmure, Penrose, Point England, Royal Oak, Saint Johns, St Heliers, Stonefields, Three Kings.

Central North Shore Suburbs $15.00

Bayswater, Beach Haven, Belmont, Birkdale, Birkenhead, Campbells Bay, Chatswood, Devonport, Forrest Hill, Hauraki, Hillcrest, Milford, Narrow Neck, Northcote, Northcote Point, Stanley Point, Sunnynook, Takapuna, Totara Vale, Wairau Valley.

 

Wider North Shore Suburbs $15.00

Albany, Albany Heights, Browns Bay, Fairview Heights, Greenhithe, Long Bay, Lucas Heights, Mairangi Bay, Murrays Bay, Northcross, Okura, Okura Bush, Oteha, Pinehill, Redvale, Rosedale, Rothesay Bay, Schnapper Rock, Torbay, Unsworth Heights, Waiake, Windsor Park.

  

South & East Auckland Suburbs $15.00

Auckland Airport, Botany Downes, Bucklands Beach, Clendon Park, Clover Park, Conifer Grove, Dannemora, East Tamaki, East Tamaki Heights, Eastern Beach, Farm Cove, Favona, Flat Bush, Golflands, Goodwood Heights, Half Moon Bay, Highland Park, Howick, Huntington Park, Mangere, Mangere Bridge, Mangere East, Manukau, Manurewa, Mellons Bay, NorthPark, Otara, Pakuranga, Pakuranga Heights, Papakura, Papatoetoe, Randwick Park, Shamrock Park, Shelly Park, Somerville, Sunnyhills, Takanini, Totara Heights, Wattle Downs, Weymouth, Wiri.

RURAL $25.00

NORTH: Albany R.D, Coatesville, Dairy Flat, Okura, Orewa, Paremoremo, Red Beach, Silverdale, Stillwater, Red Vale,

SOUTH: Alfriston, Ardmore, Bombay, Brookby, Clevedon, Drury, Karaka, Pukekohe, Ramarama, Runciman, Glenbrook.

WEST: French Bay, Henderson Valley, Herald Island, Huapai, Huia, Kumeu, Laingholm, Massey Rural, Oratia, Parau, Riverhead, Scenic Drive, Titirangi, Swanson Rural, Taupaki, Waiatarua, Waima, Waimauku, Waitakere, Whenuapai, Wood Bay, Woodlands Park.

East Auckland Rural $30

Beachlands, Maretai, Whitford.

WHANGAPARAOA $35.00

Arkles Bay, Army Bay, Gulf Harbour, Manly, Matakatia, Tindalls Beach, Stanmore Bay.

REFUND POLICY

We offer full refunds to customers who receive flowers in unsatisfactory condition within 24 hours of delivery if they meet the criteria below.


All refunds must be processed within  24 hours of delivery of the flowers. If it is after this 24 hour period, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a refund, you must have followed our care instructions which are located on the Indigobelle Floral Design card and also can be located on our website. Your flowers or item must be in the same condition that you received it in and must be in the original packaging. To process your refund, we also require photos of the flowers that indicates your request for a refund and for our records.

Gift cards are non-refundable.  


To complete your return, we require a receipt or proof of purchase. This can be your order number (for example #1111) which is located on your confirmation email sent to you after the completion of your purchase. Please do not send your purchased flowers back to Indigobelle Floral Design.


Once your refund request is received & photographs are inspected, we will send you an email to notify you that we have received a request for a refund. We will also notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 working days. 

Late or missing refunds: 
If you haven’t received a refund yet, first check your bank account again in a few days time as payments can often take a few working days to be processed. If you still have not received your credit, then we suggest contacting your credit card company or bank. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@indigofloral.co.nz 

Replacement:
If you do not require a refund we will replace the flowers or items you purchased if they are damaged. If you would like to receive a full replacement for the same item, please send us an email at hello@indigofloral.co.nz

OUR STORE

Address:
We are currently online only.

Phone: 021 45 23 23

Email:  hello@indigobelle.co.nz

OPENING HOURS

As we are based online, we are always open... however we will only reply to messages during normal business hours!

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© 2020 by Indigobelle Floral Design.

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